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Complaints Procedure

 

We are always happy to hear your views, comments, questions and concerns. This way, we can avoid a problem escalating into something more serious. Complaints are rare as we try hard to have an open culture and the majority of concerns expressed by parents are dealt with on an informal basis within  school. We hope that working partnership with parents means that the natural anxiety that all parents feel about their children’s schooling can be discussed and resolved before it turns into a complaint.

However, all schools are required to have a complaints procedure in place. At Cheadle Heath Primary School, we base ours on the authority’s standard Stockport Complaints Procedure which complies with Section 29 of the Education Act 2002.

Our full policy and procedure, alongside the complaint form, can be found on the bottom of this page.

 

All complaints will be taken seriously and treated with care and sensitivity.

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