We are always happy to hear your views, comments, questions and concerns. This way, we can avoid a problem escalating into something more serious. Complaints are rare as we try hard to have an open culture and the majority of concerns expressed by parents are dealt with on an informal basis within school. We hope that working partnership with parents means that the natural anxiety that all parents feel about their children’s schooling can be discussed and resolved before it turns into a complaint.
However, all schools are required to have a complaints procedure in place. At Cheadle Heath Primary School, we base ours on the authority’s standard Stockport Complaints Procedure. The full, comprehensive procedure can be found on the LA website.
If a parent / carer has a complaint, they should follow the steps outlined within the policy’s informal stage first.
• Parents / carers should feel free to raise their concerns with the class teacher or other appropriate member of staff either in person, by telephone or in writing.
• We are committed to responding as quickly as possible to any issues raised. We will listen to parents’ concerns and seek to reach a speedy and satisfactory resolution.
• If, after attempting to resolve the issue informally, a complainant remains dissatisfied with the outcome they can follow the school’s formal complaints procedure, a summary of which is below.
All complaints will be taken seriously and treated with care and sensitivity.